What role does technology play in modern logistics and procurement?
- It hinders efficiency and increases costs
- It allows for manual record keeping
- It can improve efficiency, tracking, and communication, leading to lower unit costs
- It has no impact on business operations
Why is quality control important for a business?
- To increase waste and production costs
- To prioritise quantity over quality
- To consistently meet customer expectations and reduce defects
- To ignore customer feedback
What is the main consequence of a business delivering high-quality products or services to customers?
- Increased customer complaints
- Decreased customer satisfaction and loyalty
- Enhanced reputation and customer loyalty
- Lower product prices
What does JIT stand for in the context of inventory management?
- Just-in-Transit
- Just-in-Time
- Just-Inventory-Tracking
- Just-in-Trouble
What is the primary risk of ignoring quality control in a business?
- Enhanced production efficiency
- Lower costs and higher profitability
- Decreased customer satisfaction and market competitiveness
- Increased defect rates
How can supplier location affect a business's choice of suppliers?
- It has no impact on supplier selection
- Proximity can reduce transportation costs and lead times
- It always results in better quality products
- It increases costs for the business
What role does feedback from customers play in maintaining good customer service?
- It can identify areas for improvement and help businesses meet customer needs
- It has no impact on customer service
- It increases customer complaints
- Influencers will be more willing to promote products and services
What is the primary focus of lean production in terms of waste reduction?
- Eliminating all forms of waste
- Reducing waste, especially excess inventory and overproduction
- Increasing waste to meet customer demands
- Ignoring waste reduction efforts
What is the main benefit of maintaining high-quality standards in a business's products or services?
- Minimised efficiency and competitiveness
- Consistent customer satisfaction and trust
- Increased waste and defects
- Lower production costs
How can a business effectively handle customer complaints to maintain good customer service?
- By escalating complaints to senior management
- Ensure negative reviews are counter-balanced by positive ones
- Always issuing credit notes to unhappy customers
- By resolving complaints promptly and professionally
