Which of the following financial incentives are based on how many products a person makes?

• Piece work
• Wages
• Profit share
• Salary

Which of the following is true of a tall hierarchy?

• Managers have fewer staff to manage, so can do so more effectively
• Communication between the top and bottom can be fast and efficient
• There is a short chain of command
• There is a wide span of control

In which type of management structure are all decisions made at head office?

• Franchise
• Sole trader
• Centralised
• Decentralised

Which type of communication travels from senior to junior staff?

• Downwards
• Upwards
• Horizontal
• Parallel

Which type of communication is more efficient when there are fewer levels of hierarchy?

• Downwards and upwards
• Horizontal
• Email
• Video conferencing

Which of the following is not a reason for a business to recruit?

• Replacement of retiring staff
• To introduce new skills to the business
• To help the business diversify its product portfolio
• To delayer the management structure

In a business heirarchy, who is responsible for establishing short-term targets to achieve the long-term plans set by directors?

• The managing director
• Operatives
• Shareholders
• Middle-management

Which of the following is a disadvantage of on-the-job training?

• It is expensive for the employer
• Employees must be trained one-at-a-time
• It is not tailored to the company's specific needs
• It is unlikely to bring new ideas into the business

Which of the following is a non-financial motivation?

• Commission
• Piece work
• Fringe benefits
• Zero-hours contract

Which style of management does not give workers freedom to make decisions?

• Democratic
• Pragmatic
• Systematic
• Autocratic